Providing wholistic IT management and immediate project completion for a debt consolidation business

The Challenge

A nationally prominent debt consolidation business in the Chicagoland area had recently parted ways with their in-house IT support individual leaving several projects and responsibilities up in the air. An opportunity presented itself to take over the IT management role for their organization and fulfill the responsibility to complete the projects on the table.

The opportunity would present several challenges along the way to understand workflow and establish a solid, responsive, support initiative for their technology-heavy daily operations.

What we did

Our collaborative process allowed us to deliver an solution that included the involvement of multiple partners, exceeded the client’s expectations and provide a solution that went well beyond a temporary fix.

Identified the systems in place and met with every department to understand their business process.
Established a cohesive relationship with their software and hardware vendors to begin to adapt to their technology needs.
Enhanced their environment’s server infrastructure with virtualization and high‑availability server and network components.
Worked with each employee and manager to facilitate workflow.
Identified processes that could be outsourced to cloud‑based service providers for server‑intensive and security‑sensitive roles such as email and off‑site storage.
Added several aspects of security to reduce exposure to risk and worked with processes and procedure to satisfy their Cyber Security audit responses.

The Results

Through our infrastructure management and timely completion of outlying projects, we were able to help the company work more efficiently and securely.

The systems we virtualized and the services we outsourced built a level of security, redundancy and business continuity to grant a level of resiliency and reduced exposure to threats.

Through familiarity and highest level of support, management and staff across the organization has enjoyed working with our entire staff and continues to trust our direction regarding all aspects of IT management.